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Front of House Assistant

As a Front of House Team Member at Metric, you will be one of the first points of contact for our members and guests. You’ll help create a welcoming, friendly and professional environment, while supporting the smooth day-to-day running of the club.

Reports to
General Manager/ Front of House Supervisor
Working pattern
This is a zero-hours role, with shifts offered according to the needs of the business. Shift patterns will be communicated fortnightly, providing visibility of upcoming shifts. Flexibility around early starts, evenings and weekends will be required.

Summary of the role:

As a Front of House Team Member at Metric, you will be one of the first points of contact for our members and guests. You’ll help create a welcoming, friendly and professional environment, while supporting the smooth day-to-day running of the club.

This is a varied, hands-on role. One minute you could be welcoming a member, the next making a coffee, answering a golf-related question, helping with a membership query or making sure the front of house and café areas are clean and presentable.

Above all, we’re looking for someone who will bring energy, warmth and enthusiasm to Metric. You don’t need to know everything on day one, but you do need to be willing to learn, get stuck in and make every member and guest feel welcome.

We’re looking for someone who is naturally friendly, proactive and genuinely enjoys helping people. An interest in golf is essential.

Key responsibilities

  • Welcome members and guests to the club in a friendly and professional manner
  • Provide excellent customer service and create a positive experience from arrival onwards
  • Respond to membership queries and direct more complex queries to the appropriate person
  • Answer general golf and club-related questions, providing helpful and accurate information
  • Support members with basic technical golf queries where appropriate
  • Run the café area, including preparing and serving coffees and other refreshments
  • Take orders and handle payments accurately
  • Keep the café, reception and wider front of house areas clean, tidy and well presented
  • Ensure equipment, refreshments and front of house supplies are adequately stocked
  • Help with opening and closing duties as required
  • Support the wider team with events, activities and other tasks as needed
  • Follow all relevant health, safety, cleanliness and operational procedures
  • Be proactive in identifying things that need doing and getting involved without always being asked

What we're looking for

Experience

  • Previous customer service or hospitality experience is desirable
  • Experience working in a café, bar, reception or leisure environment is advantageous
  • Golf experience or knowledge is essential
  • Golf membership and/or an active handicap is preferable

Skills & knowledge

  • Good communication and interpersonal skills
  • Confident and comfortable speaking with a wide range of people
  • Good understanding of golf and common golf terminology
  • Able to learn and confidently answer technical golf and membership queries
  • Comfortable making coffees and serving customers
  • Organised and able to manage several tasks at once

Attitude

  • Friendly, bubbly and approachable personality
  • Eager to help and genuinely focused on the customer experience
  • Proactive and willing to get involved in all aspects of the club
  • Reliable, flexible and happy to work varied shifts
  • Calm and professional when dealing with queries or problems
  • Positive, team-oriented and willing to go the extra mile
Apply

Apply for this role

Your application will be sent to us for the Front of House Assistant role.

Tell us about you
Your experience

Tell us about any of the following that you have: providing excellent customer service; experience working in a cafe, bar or golf club; experience of using golf simulators.

Flexible hours

Metric golf club will be open from approximately 7am to 10pm each day, so working patterns are likely to be offered on a fortnightly rota basis to suit business need.

Roughly how many hours a week are you looking for?

Tick all that apply.

Which shift patterns can you accommodate?

Tick all that apply.

Anything else

Data protection

By submitting your application, you agree that Metric may collect and use the personal information you provide to assess your application and manage the recruitment process.

Your information will be kept secure and confidential and will only be accessed by people involved in the recruitment process. We will only keep your information for as long as necessary for recruitment and will not use it for unrelated purposes or share it with third parties unless required by law.

If you have any questions about how we use your personal information, please contact the Metric team.