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Front of House Supervisor

This role needs you to take responsibility for the smooth running of the front of house operation during your shifts, ensuring our members and guests receive a consistently warm, professional and engaging experience.

Reports to: General Manager
Working pattern: This role will involve working a range of shifts, including evenings and weekends as required. Shift patterns will be communicated fortnightly.

Summary of the role:

You’ll lead by example, combining excellent customer service with the practical running of reception and the café. You’ll be comfortable dealing with membership and golf-related queries, making coffees, supporting the team and taking ownership of anything that needs doing.

This is a hands-on role for someone who enjoys being at the centre of the action and is confident taking responsibility when required.

Key responsibilities

Front of house & customer experience

Lead the front of house operation during your shift
Welcome members and guests and ensure everyone receives a warm, professional service
Build positive relationships with members and provide a consistently high level of customer service
Deal confidently with membership queries, escalating more complex matters where appropriate
Handle golf and club-related questions and provide support with technical golf queries
Act as a knowledgeable and approachable point of contact for members and guests

Café operation

Oversee the smooth running of the café during your shift
Prepare and serve coffees, refreshments and other products to a consistently high standard
Ensure the café is clean, organised, stocked and ready for service
Manage orders and payments accurately
Monitor stock levels and highlight replenishment requirements

Team and standards

Lead by example and support Front of House Team Members during shifts
Allocate and prioritise tasks to ensure the club is always clean, tidy and ready for members
Maintain high standards across reception, café and front of house areas
Support the training and development of new team members
Ensure team members follow agreed procedures and standards
Take responsibility for resolving day-to-day issues and escalate where necessary

Club operations

Support opening and closing procedures
Ensure the front of house operation runs smoothly throughout the shift
Support events, activities and other club requirements
Follow all relevant health, safety, cleanliness and operational procedures
Be proactive and willing to get involved in whatever is required to keep the club running effectively

What we're looking for

Experience

Previous customer service, hospitality, leisure or front of house experience
Previous supervisory or team-leading experience is desirable
Experience within a café, hospitality, leisure or golf environment is advantageous
Strong knowledge and interest in golf is preferable, supported by a golf membership and/or an active handicap

Skills & knowledge

Excellent communication and interpersonal skills
Confident dealing with members, guests and colleagues
Good understanding of golf, including common terminology and basic technical queries
Strong customer service skills
Comfortable making coffees and overseeing café operations
Organised, practical and able to prioritise effectively
Confident taking responsibility and making decisions during a shift
Food and hygiene certificate
Allergen awareness

Attitude

Naturally friendly, bubbly and approachable
Proactive, positive and willing to get stuck in
Eager to help and focused on delivering an excellent member experience
Calm and professional when dealing with difficult queries or situations
Reliable and flexible
Comfortable leading by example
Takes pride in maintaining high standards
A team player who is happy to get involved in all aspects of the club

The person

We’re looking for someone with energy, confidence and a genuine passion for people and golf. You’ll be someone who naturally takes ownership, spots what needs doing and gets on with it.

Flexibility and reliability are important, as the Supervisor will play a key role in ensuring the front of house operation is appropriately covered.

You’ll be just as comfortable welcoming a new member as you are making a coffee, answering a golf question, dealing with a membership query or helping the team get the club ready for the next day.

Apply

Apply for this role

Your application will be sent to us for the Front of House Supervisor role.

Tell us about you

First name *

Last name *

Email address *

Mobile number *

Your experience

Tell us about your interest in golf *

Relevant experience

Tell us about any of the following that you have: providing excellent customer service; experience working in a cafe, bar or golf club; experience of using golf simulators.

Flexible hours

Metric golf club will be open from approximately 7am to 10pm each day, so working patterns are likely to be offered on a fortnightly rota basis to suit business need.

Roughly how many hours a week are you looking for?

Tick all that apply.

0-10 hours a week

11-20 hours a week

21-30 hours per week

31-40 hours per week

Which shift patterns can you accommodate?

Tick all that apply.

7am starts

Day time hours

10pm finish

Any other availability we should know about?

Anything else you think we should know

I confirm I am aged 16 or over, which is required to be eligible to apply for any of our positions. *

Data protection

By submitting your application, you agree that Metric may collect and use the personal information you provide to assess your application and manage the recruitment process.

Your information will be kept secure and confidential and will only be accessed by people involved in the recruitment process. We will only keep your information for as long as necessary for recruitment and will not use it for unrelated purposes or share it with third parties unless required by law.

If you have any questions about how we use your personal information, please contact the Metric team.